Marella Cruises information for passengers
Information based on 18-day cruise "Journey to Jamaica" during Oct/Nov 18 - all-inclusive and adult only. I am not associated in any way with Marella Cruises or TUI other than being a paying passenger. I hope this posting fills knowledge gaps for future passengers as I made some costly assumptions of my own when I cruised with them.
· Sterling is the currency of the cruise line so all on board spend will be added to your ships account which is maintained in sterling. You cannot use your ship account to purchase currency.
· There is no treasury function onboard so please buy your currency needs before departing on your cruise. If you have Euro to convert the ship's reception will convert them to US Dollars but at very bad rates and will carry it out as two transactions. They will convert Euro to sterling at a poor rate and then convert sterling to US dollar at a poor rate. So Euro 100 got me US $ 83 on November 18. No commission is charged but the rates used are bad enough.
· If you use an ATM in Gibraltar please be aware that in withdrawing £100 it will cost you £124 as the credit card company applies a £24 Government Tax charge on top, which you only see on your card statement sometime later. No warning is given at the ATM at the point of purchase.
· If you are in port on any Sunday in the Caribbean or Mediterranean please be aware that most shops are closed as are all banks and possibly any bureaux de change. Don’t expect otherwise and plan accordingly.
· If you lose your ship account card contact reception and they will cancel the card and issue you with another at no extra cost.
· When you get your ship account statement be aware that they have added £2 charge to your account. This is a charitable donation they have presupposed you wish to make for a charity they have chosen. You must contact reception before the end of your cruise to get the charge removed if that is what you want.
· Note- The UK has replaced a large number of their coins and notes in the past year so be sure the coins and notes you carry onboard the ship or the planes are still legal tenders.
Discovery 2 carry’s approximately 1,800 passengers and approximately 900 crew.
· You can get bed topper if mattresses provided are uncomfortable. Talk to your cabin steward.
· I know the cruise is all inclusive but it’s always worth giving a tip at the start of a cruise as it earns a lot of goodwill for the duration of your stay.
· The cabin is generally cleaned in the morning and the bed revisited nightly.
· Nightly, the beds are made up, 2 chocolates are placed on the pillows and the daily Skyline magazine is left. Tear out the activity page and stick in your handbag or pocket.
· On special occasions, the stewards make towel figures and lay them on the beds, Halloween for example.
· A free safe is located in most cabins, which operates by swiping your credit card or a card provided by reception across the safe door. Our safe ceased to work as the battery needed replacing and that was done within the hour.
· Blue beach towels are provided with each cabin and can be used on sub beds onboard or taken to beaches. £10 charge for loss of a towel.
· Even though the cruise is all-inclusive the drinks and chocolates left on your cabin sideboard are chargeable so beware. Safer to place them in a cabinet out of sight until the end of the cruise.
· The cabin also contains a pair of life jackets which you do not have to bring to the compulsory drill at the muster stations on your first night.
· Please bring a portable clock with you so you can adjust the time as its possible you will be travelling through time zones and there is no clock in the cabin and no ships time shown on the TV channels.
· All cabin showers have a washing line over the shower and you can hand wash and dry clothes using that line. Purchase hand washing powder in one of the ports the ship visits. There is no passenger self service laundrettes on board.
· The ship does not have a laundry that passengers can use. It does provide a laundry service and each cabin has a white plastic laundry bag which you can pack a lot into and pay £15 for it to be cleaned. It generally returns the next day washed, dry and folded – even the underwear! The shirts appeared to be ironed too and all the contents looked better than new!!
· There is also an ironing service but I viewed it as expensive.
· All cabin showers have a washing line over the shower and you can hand wash and dry clothes using that line. Purchase hand washing powder in one of the ports the ship visits.
On the all-inclusive cruises, the staff behind the bar or those taking your order will tell you if what you have ordered is going to cost you money and is not part of the all inclusive deal. Most times you will have to hand over your ship account card to make the order. Drinks can be ordered from your seat in the theatre and delivered to you even during the performance. Whiskey, brandy, vodka, liqueurs and cocktails are covered along with any mixers. Generous measures of alcohol are poured, then ice added and then the mixer.
The ship offered a different cocktail every day.
· Sewing club
· Ukulele classes is £30 per person which covers a ukulele to take home and 25 classes, one on port days at 4.00 pm and two classes on sea days at 10.15 am and 3.00 pm (extra tuition). Ukulele class was not featured in pre-cruise information so you may have to contact the cruise line to confirm its running on your cruise. Ukelele have a public performance on the last sea night in the atrium
· Choir has daily classes while at sea and has a public performance on the last sea night in the atrium
· Gym on deck 9 has all expected machines and has separate sex changing rooms with toilets. The gym also provides a water fountain and small hand towels for passenger use. Some classes offered are free and some are an extra charge.
· Beauty Centre is located next to the gym on deck 9 and has all the usual offerings
· Endless quizzes at various times around the pool or indoors in various locations primarily the Venue on deck 5.
· Walk 1 mile @ 11.00 am on deck 9
· Shuffleboard on deck 10
· Table tennis on deck 9
· Mini-golf on deck 10
· Climbing wall on deck 10
· Numerous lectures or various topics, the universe, murders, biogs etc
· Dance classes such as ballroom, line dancing etc. Two professional and champion dancers are onboard and they participate in some of the theatre shows with the ship's troupe.
· Daily UK Newspaper provides a summary of news from home and a crossword and Seduko game.
· Swimming in two open pools and one covered (in the Glass House). All contain only sea water unheated and are drained down nightly with netting applied. Not available in rough seas. So until the ship reaches warmer climes the pool water is Baltic.
· Pools have two Jacuzzi’s each.
· The ship has a ten-member dance/ singing troupe along with two bands that play at all functions and at various venues throughout the cruise. Along with them, there was a pianist, a saxophonist and guitarist/ singer who could also be found performing on board.
· Visiting comedians and singers appeared at night. Sam Bailey was the star turn on our cruise and she also took part in Q &A sessions and was available for photographs with passengers.
· The theatre hosted one show per night at 8.30 pm and 10.30 pm every night.
· One night only, a Crews Got Talent show
· Around 100 of the ship's company will march onto the theatre stage on a night close to the end of the cruise to allow the passengers to show their appreciation for the crew.
· Free to eat and drink at in restaurants on board are the 47 on Deck 4, 47 Gallery (Italian set menu for the cruise) on deck 5, the Glass House ( free or pay extra – you chose) on deck 9 and the deck 9 buffet at the bow of the ship. Most free to pay restaurants close at 9.30 pm but the Glass House maintains a basic food offering of stew, curry, sandwiches or buns through the night.
There is roughly one smart casual evening dress up night per week on the ship. These are dress codes for the main dining restaurant 47 and you can eat elsewhere to avoid the need to dress up.
· Water – small bottle – costs 80 pence on board at the coffee dock on deck 5. Refill stations are around the ship but they carry a notice asking passengers not to fill bottles. Ideally, bring an empty bottle with you, be it from home or from the flight/airport and save the 80 pence.
· Water on board – in the cabin taps is drinkable according to the captain and I have drunk it and cleaned my teeth with no side effects.
This ship, Discovery 2 carry’s approximately 1,800 passengers and approximately 900 sun loungers. It’s not a problem until you reach that part of the cruise where sunshine appears and then late risers will lose out on the sun loungers until circa 4.00 pm when the tanned passengers troop off to prepare for dinner. Below is the activity encountered on a typical sunny day.
· Sun loungers were seized by passengers from 3.00 am onwards, according to the captain. By 7.30 am loungers running half the length of the ship had been possessed. By 8.00 am three quarters were taken and all loungers were gone by 9.00 am.
· Ships rules, received by all passengers on day one, details that if a lounger is left unoccupied the crewman issues a blue slip and attaches it to the lounger. When he returns in 45 minutes time and finds the lounger still unoccupied the crewman will remove the passenger’s possessions and give them to reception, thus freeing up the lounger.
The passenger’s responses to this action were to remove the blue slips and the crewman could no longer find the offending lounger!
· The bagging of sun loungers was rife throughout the warm days of the cruise and no solution was found to the issue.
· No treasury function – do not convert currency on board. You cannot purchase currency using your ship account. They will sell your currency which you must pay for in cash or with a sterling debit or credit card.
· No tennis court or golf driving ranges
· No bridge course run but casual games amongst passengers does occur
· No religious services, even on Poppy Day. Two periods of silence were observed on 11th day of the 11th month
· No self-service laundry
· The ships packages are generally expensive. For example, £8 gets you one hour and £199 gets you a fortnight at November 18 rates.
The solution is to find where the crew go when you dock and follow them! Sometimes the arrivals terminal or the arrivals shopping centres have free Wifi.
· McDonalds cafes always have good strong free Wifi with no password needed.
· Burger King has good Wifi but you need to buy something to get the password.
All suitcases are to be put outside your cabin doors by 2.00 am on the night before docking in your final port. We put ours out at 10.30 pm and it was gone the next morning. It took us two hours to pack and weigh the bags. Do always make space for a small baggage scales in your luggage as its invaluable at putting your mind to rest when dispatching bags to the airline. They cost less than £2.
· The ship offers a variety of excursions to suit the wide range of passengers on board. So anything from coach journeys to places of interest or just the beach, bicycle hires, catamaran trips, submarine outings etc. It largely depends on the passenger’s interest and their mobility. On the whole, the trips were pricey and as the ship docked near the places of interest most passengers just ambled ashore.
· Free shuttle buses were provided if needed.
· The stops in port were generally about 6-8 hours in duration and only once did we depart without passengers. Important to always know what the ship's time is!
· If you are in port on any Sunday in the Caribbean or Mediterranean please be aware that most shops are closed as are all banks and possibly any bureaux de change. Don’t expect otherwise and plan accordingly.
· Take the ships daily newsletter “Cruise News” with you as it contains the ships contact details should you encounter issues ashore or maybe are running late and may miss the departure time. Your ships account card also carries the ships contact telephone number.
· Blue Towels - the general rule is that blue towels from your cabin are used on beach trips but if your excursion occurs on the last day of the cruise you will have to ask reception for blue towels or get them from the excursion team when you meet to exit the ship.
· On your return, a small number of cabins on deck 4 and 5 are provided for you to change out of your beach clothes and into your travelling clothes. Get the list from reception on your return to the ship. We found queues of waiting passengers and some had to leave the queue as their flight was called and their group had to depart the ship. Some passengers take ages in the courtesy cabins, blow drying their hair etc so please have regard for the others still waiting outside, possibly an hour after they found the cabin.
· Please bring a portable clock with you so you can adjust the time as its possible you will be travelling through time zones and there is no clock in the cabin and no ships time shown on the TV channels.
· The importance of time is critical on days ashore when the excursion departure time and the ship departure times are not to be missed.
· On the cruise “Journey to Jamaica” we had 5time changes as we moved through the zones and actually only came back to GMT on the flight home from Jamaica.
· When you get your ship account statement be aware that they have added £2 charge to your account. This is a charitable donation they have presupposed you wish to make for a charity they have chosen. You must contact reception before the end of your cruise to get the charge removed if that is what you want.